Frequently Asked Questions


What do you mean by Clean Air Salon?

At Lark & Sparrow, “clean-air” simply means - No Plastic Dust Allowed. We prioritize the health and comfort of both our clients and our team by minimizing exposure to nail dust, which can build up and cause skin irritation or respiratory issues over time. By controlling these elements, we create a safer, healthier, and more comfortable environment; especially for those with sensitivities or allergies.

How We Achieve This?
Product Choices: We do not use hard gel, acrylic, or dip systems, since these require electric filing for removal and create significant dust exposure. We also use products formulated with low levels of volatile organic compounds (VOCs).

  • What Products Do You Use?

    Every polish and system we use is at least “7 Free”meaning they’re formulated without the following harmful chemicals:

  • Toluene: A solvent found in paint and adhesives, linked to neurological effects.

  • Camphor: A flammable plasticizer and embalming agent, toxic even in small doses.

  • Formaldehyde: A known carcinogen often used in nail hardeners and polishes.

  • Dibutyl Phthalate (DBP): A plasticizer restricted in EU cosmetics due to endocrine disruption concerns.

  • Formaldehyde Resin: A synthetic polymer found in adhesives and coatings.

  • Xylene: A strong solvent that can irritate eyes, skin, and the respiratory system.

  • Methyl Ethyl Ketone (MEK): A harsh solvent that can affect the central nervous system.

By eliminating these, our products are safer for you, our team, and the environment.

Our Product Lines

We carefully select professional-grade brands that align with our clean-air standards and performance expectations:

  • CND Shellac & Vinylux

  • Madam Glam

  • Vettsy

  • Kokoist

    These lines give us the flexibility to offer both long-lasting gel systems and beautiful traditional polishes—without compromising on safety or style.

What is your CANCELATION POLICY?

A credit card is required to book all appointments, and the card used to book the appointment will be charged in the event of a late cancellation or no-show.

If you cancel/reschedule less than 24 hours prior to your scheduled appointments you will be charged for 50% of total services booked. LESS THAN 2HOURS/ NO CALL/NO SHOWS WILL BE CHARGED FOR FULL SERVICE.

These policies are in place to protect our staff, and by making your appointment you are agreeing to the cancellation policy. Thank you for your understanding and support.

What is the best way to cancel my appointment?

If you booked with our booking site Vagaro, you can log into your account and cancel appointments there. If it’s inside the 24 hour window you’ll need to reach out to the salon directly.  If you would prefer to not go through the booking site you can text us at 404-817-1909. Please do not email us for scheduling needs.

LATE ARRIVAL POLICY?

Give us a call! We will always try our best to accommodate you if you are running late. However, if you are 15 minutes or more late, your appointment may be forfeited so the client after you does not lose their time slot.  

REMOVAL POLICY?

If you require removal of gel polish prior to your manicure or pedicure, please book that as an add-on service. The removal process can take up to 30 minutes, and is not included in any of our services. Failure to book gel removal may lead to shortened or rescheduled services.

Any client arriving to their appointment with SNS, dip powder, or acrylics on their nails will be unable to receive their service and will be charged 50% of the originally booked service.

Repair Policy
We want you to love your nails, and we stand behind the quality of our work. To ensure you always leave happy, please review our repair policy below:

Gel Polish Repairs
To request a repair, please text photos of the affected nail(s) to 404-817-1909 within 72 hours of your service.

Complimentary within 72 hours: If you experience any issues with your gel polish within 72 hours of your appointment, we’ll repair it at no charge.

Exclusions: Breakages are not covered under the complimentary repair policy & Repairs requested after 72 hours may incur a fee.

Non-Gel Polish
Traditional polish is not guaranteed, as it can smudge or chip more easily. Refunds are not offered in lieu of repairs.

Protecting Your Fresh Polish

We recommend bringing your own pair of flip-flops to guarantee your polish stays smudge-free.

Keep in mind that regular polish can take several hours—sometimes up to 24 hours—to fully cure.

For your convenience, we offer reusable flip-flops for purchase in the studio.

If you need to put on footwear immediately after your service, consider booking a gel polish manicure for longer lasting results.

CHILDREN POLICY 
In an effort to provide a relaxing experience for all our guests we are unable to accommodate children in the salon under the age of 13.  .